Overview
Scheduley is a cloud-based appointment scheduling and AI reception platform tailored for local service businesses such as salons, spas, HVAC companies, and clinics. It combines a visually polished booking website, online payment collection, and a conversational AI agent that handles inbound calls, texts, and social media DMs around the clock. The platform aims to replace separate tools like Calendly, Booksy, and virtual receptionist services with a single system where every booking lands on one live calendar.
Key Features
- AI Front Desk: A voice and text AI agent answers phone calls, SMS, Instagram, WhatsApp, and Facebook messages. It qualifies leads, provides service pricing, and schedules appointments directly into the business calendar using natural conversation.
- Unified Calendar: Phone reservations, online bookings, and chat inquiries all appear in the same schedule view. Team members, service durations, and availability are managed in one interface, reducing double-booking and manual data entry.
- Booking Website & Templates: Users can choose from 30+ industry-specific templates to build a full website or a standalone booking page. The templates are mobile-responsive and include service menus, business hours, staff profiles, and a friction-free checkout flow with deposits or full payment.
- Automated Reminders & Waitlist: The system sends automatic appointment reminders via text or email and can auto-fill cancellations from a waitlist, helping reduce no-shows.
- Multilingual & Voice Options: The AI supports 16 languages and offers 20 different voices, allowing businesses to match their brand tone and accommodate diverse customer bases.
- Customer Retention Tools: Post-visit review invitations and win-back text campaigns help re-engage lapsed clients, while call summaries and sentiment analysis give owners insight into each interaction.
Use Cases
- Beauty & Wellness: Salons, spas, barbershops, and med spas can let clients book 24/7 while the AI handles routine questions about pricing and availability.
- Home Services: Plumbing, HVAC, electrical, and cleaning companies can capture after-hours calls, schedule service windows, and route urgent issues to on-call staff via live transfer.
- Healthcare & Counseling: Clinics, therapists, and dental practices use the HIPAA-minded workflow to manage appointments, reminders, and patient no-shows more efficiently.
- Fitness & Coaching: Trainers and gyms can manage class reservations, personal training slots, and membership-related scheduling with online payments.
